Autoscreenz Partner™ — Customer Service Terms
1) Parties & Scope
These terms govern services performed by independently owned Autoscreenz Partner™ licensees (“we/us”) for vehicle owners or businesses (“you”). We operate under SAWRA-aligned methods using SAWRA-approved or equivalent materials.
2) CPA (Consumer Protection Act)
Where the CPA applies, you have the rights set out in the CPA. Nothing here limits non-waivable rights.
3) Windscreen Chip & Crack Repairs — important risks
Objective: stop further spread and restore structural integrity; some optical blemish may remain.
Unpredictability: glass can crack further during/after repair; this is an industry-wide risk.
If breakage occurs: we’ll assist with a replacement quote; the repair fee can be credited against a replacement done through our supplier network. (No cash payouts.)
Long cracks: feasibility, visibility impact, and expectations are discussed before work (per SAWRA-WCISP guidance).
4) Headlight Restoration
Surface refinishing may leave faint marks visible up close; we minimise these.
Severe lenses may require off-vehicle bench work (separate charge, up to 2 business days incl. full cure).
5) Payment & Booking
Pricing confirmed on site or in writing. Payment due on completion unless otherwise agreed.
Mobile service requires safe, accessible parking.
6) Guarantee (non-transferable)
Ask your local Partner about their repair guarantee (valid for the current vehicle owner only). Keep your invoice and book a post-repair check if issues arise.
7) Liability
Our maximum liability is the amount paid for the specific service. We are not liable for indirect or consequential loss.
8) Privacy (POPIA)
We process limited personal data to deliver the service, issue guarantees, and meet legal obligations. See our Privacy Notice.
9) Governing Law & Venue
South African law applies. Disputes fall within the competent courts of the Partner’s operating region.
Training & Corporate B2B Terms
Binding notice: By booking training, paying an invoice, or attending an assessment, you agree to these terms.
1) Scope
Covers training, assessments, B2B service programs, partner-onboarding sessions, and feasibility/business-plan work for funding.
2) B2B Framework
Transactions are business-to-business (B2B) unless explicitly stated otherwise.
3) Booking, Fees, Changes
Invoices are due in full to confirm dates.
Reschedule with ≥ 5 business days’ notice (subject to calendar).
Late cancellation / no-show: fees forfeited (venues/assessors are fixed in advance).
4) Certification
Training aligns with SAWRA standards. Certification is granted by SAWRA (or relevant body) at its discretion. Purchasing training/tools does not guarantee certification.
5) Funding Support & Territory Holds (if used)
Where we prepare feasibility/business-plan packs or hold a territory while funding is pursued, the Funding Support & Territory Hold Agreement applies (R10,000 pro prep + R5,000 conditional territory deposit; timed refund rules).
6) Intellectual Property
All training content, manuals, checklists, and materials remain our intellectual property. No redistribution or public posting.
7) Liability
Liability is capped at the amount paid for the relevant training/service.
8) POPIA & Records
We store attendee and assessment data for compliance, credential verification, and auditability.
9) Governing Law & Venue
South African law; Gauteng Regional Court (or the region stated on the invoice/engagement letter).
Tools, Kits & Consumables (B2B) Terms
Binding notice: By placing an order, paying an invoice, or collecting goods, you agree to these terms.
1) Scope & B2B
Applies to all equipment, kits, resins, coatings, and consumables supplied to businesses or sole proprietors.
2) Prices, Quotes, Payment
Quotes valid 7 days.
Full payment must clear before dispatch/collection (proof of payment ≠ clearance).
No third-party payouts; refunds only to the original payer.
3) Risk, Dispatch, Courier
Risk transfers at dispatch/collection.
Courier arranged by you or on your instruction = your risk. Optional extended cover available on request.
Daily cut-off and prep lead times apply; same-day dispatch is not guaranteed.
4) Returns & Warranties
No returns on used/opened consumables or special-order builds.
Tools: 6-month limited warranty against manufacturing defects (excludes wear-and-tear, misuse).
Physical inspection required before any exchange decision.
5) Export
Buyer handles permits, duties, and compliance in the destination country.
6) IP & Branding
Autoscreenz and SAWRA marks may not be used without written permission.
7) Liability
Liability is capped at the price paid for the item(s).
8) Governing Law & Venue
South African law; Gauteng Regional Court (or the region of the supplying entity stated on the invoice).